Best 15 UX Research Agencies in 2025
A UX research agency helps you get insights into the users’ perspectives and work towards creating a product that will leave lasting impressions. To aid you in getting the most out of our investments, we present reviews of vendors who can provide user experience research as a top-tier service.
As experts in the field, we have analyzed what stands for a great UX research consultancy, selecting top-notch candidates based on their services, experience, and achievements. In our guide, you will also learn valuable tips on what to look out for to find the most suitable listed firm for you.
Such a catalog is your bet if you are struggling with thousands of results when googling UX research agencies, moreover, an analogous list of agencies takes the burden off your shoulders and simplifies the product creation.
If you would like to shorten your pursuit of the finest company for UX research services, keep reading this article from our consultants, which shows that all the vendors are represented according to their proven track record, online reputation and capabilities.
List of UX research agencies
Founded: 2017
Headquarters: London, United Kingdom
As a prominent team of tech-savvy veterans with over a decade of experience, we at Limeup help you to receive an in-depth understanding of user behavior, pain points, needs and types of solutions that resonate with their vision and demands. From reduced resource spending to enhanced user experience and satisfaction, you are able to receive a full-fledged service from our UX research company.
We create products that attract users and increase your revenue and reputation, as well as boost conversion, drive business growth, and improve brand loyalty with far-reaching impact .
Key services:
- UI/UX Design
- Web Development and Design
- Custom Software Development
- Mobile App Development
- AI Development
Industries:
- Fintech
- Healthcare
- Education
- Real estate
- iGaming and many more
Reach out to Limeup team and discuss any UX research challenges you might face.
Why choose them:
Receiving dividends from your investment is a must for every business, and our team guarantees that you will receive more satisfied clients who actually buy your products or services, higher customer retention rates, increased ROI and more according to your objectives.
Select case studies:
- Limeup cooperated with VoloBank for the customer to receive an innovative banking web app from a robust team of researchers, business analysts, product designers and more.
- Blokch.in asked our team to create a robust platform for real estate tokenization with tangible value and comprehensive user research since they wanted to provide end-users with an innovative solution.
- Look at more case studies.
Make it Clear
Founded: 1991
Headquarters: London, England
The vendor has been mastering its expertise for over 20 years, being led by Sarah Edwards as the founder and director, who has experience working with renowned brands like Virgin Media, Google and The Duchess of Cambridge.
Key services: UI/UX design, consultancy and research, brand and design.
Industries: Advertising & marketing, consumer products & services, education, business and financial services, government, etc.
Why choose them:
User centricity is not just a sound for this company since it focuses on driving results that influence your end users, their demands, pain points and expectations. The firm is hired by numerous customers to deliver valuable solutions based on objectives, in-depth analytics, etc.
Select case studies:
Make it Clear provides UI/UX-related services across projects showcase which includes cooperation with Women of Union, Bluefuse which received an AI-powered tool for the simplified design process, and others.
designial
Founded: 2017
Headquarters: San Ramon, CA, USA
This vendor is well-known for years of experience behind its back and proven strategies that help to reduce development costs by up to 50%. Raj Adhav as a founder with experience in product design and creation empowers his agency with a passion for solving business problems.
Key services: UX research & testing, digital marketing, UX design, talent acquisition.
Industries: Banking & financial services, biotech & life sciences, defense & aerospace, energy & utilities, government, healthcare, etc.
Why choose them:
The company has wide experience in crafting UX design and related services that impact business workflow and increase productivity, moreover, it implements a user-centric approach and cutting-edge technology usage.
Select case studies:
Considering the catalog of works, companies received measurable results like HIPAA compliant task that takes a few minutes to be completed or 6x growth in efficiency for the firm that has over 1,000 stores worldwide.
Caboodle
Founded: 2016
Headquarters: London, England
With no cheap tricks in design, this firm provides outstanding services with a senior team behind its shoulders, led by Lucy Collins and Chris Godby. With a few tech experts on the board, Caboodle focuses on UI/UX design to deliver 100% tailored solutions.
Key services: Product design, UX/UI design.
Industries: Business services, financial services, consumer products & services, education.
Why choose them:
The company ensures to provide you with a predictable budget and timeframes, life-version of your project so that you can overview all changes, regular updates, only highly experienced researchers in your team, and other benefits.
Select case studies:
Caboodle represents a portfolio of works filled with human-oriented works for worldwide brands like VISA, Hireable, Atominvest and others.
Fuzzy Math
Founded: 2009
Headquarters: Chicago, IL, USA
With Mark Baldino and Ben Ihnchak as partners and co-founders, the company has reached impressive results, serving companies that are leaders in the cut-throat markets. It brings agility and an all-hands approach to deliver a cream-of-the-crop user experience across a seamless journey.
Key services: UX/UI design, digital strategy, AI consulting, product design.
Industries: Medical, financial and business services, consumer products & services, education, hospitality & leisure, IT.
Why choose them:
If you are interested in creativity integrated with innovations like Artificial Intelligence, Fuzzy Math will land you a helping hand with AI-powered UX design that is ethical and cutting-edge.
Select case studies:
The firm provided UX-related project spotlights for brands like Hyatt hotels which received Ex research, digital transformation and other services, as well as crafted ArthritisPower, a mobile app for a more efficient health managing process.
Appnovation
Founded: 2007
Headquarters: Vancouver, Canada
Navigating the digital landscape may feel like chasing the wind with a net but with Appnovation, an award-winning company that spans its expertise across UX research audit, usability testing, user journey and more. With over 400 tech trailblazers on the board, it ensures the support of a diverse culture and a healthy environment.
Key services: UX/UI design, custom software development, web design, low/no code development, web development.
Industries: Business services, medical, eCommerce, financial services, IT, other industries.
Why choose them:
The firm receives many awards for being people’s choice, one of the Canadian-based fastest-growing companies, and more. For now, it has 16 global offices and a worldwide presence, cooperating with customers fully remote.
Select case studies:
Across success stories represented on the website, premier customers received help from Appnovation, like Quitter’s Circle, Ipsen, AXA, H.R. MacMillan Space Centre and many others.
COBE
Founded: 2012
Headquarters: München, Germany
As it’s said on the website, the company provides full-fledged services “from concept to code,” considering quantified insights, in-depth research, focus groups, and more points. Felix van de Sand as the CEO of COBE focuses on helping employees reveal their talents and bring value to every project.
Key services: UX/UI design, mobile app development, web development, application testing.
Industries: Business services, arts, entertainment & music, and other industries.
Why choose them:
Talking in numbers, the team behind COBE is shaped, having 90+ tech specialists, researchers, designers, developers, and other crucial team members who have already accomplished 134 projects, bringing hearts and souls to reach business objectives.
Select case studies:
The firm creates products that let businesses win new customers and speak out loud about their offers, so in terms of catalog of works, in-depth research was applied for FYEO, RMVgo, Vodafone and others.
Lollypop Design
Founded: 2013
Headquarters: San Jose, CA, USA
With a wide range of awards and achievements, Lollypop Design, as a team of over 180 creative tech veterans, has been crafting premium design for 11+ years in the cut-throat market. Powered by experience, coffee and hard skills, this firm, with Renil Komitla as CEO, has reached immersive results.
Key services: UX research, UX/UI design, mobile app development, web design.
Industries: Sportstech, real estate, eCommerce, fintech, telecom, edtech, healthcare, agriculture, enterprise.
Why choose them:
Considering the numbers represented on its website, we can say that the company received over 30 awards for its designs, helping customers reach millions of downloads and a wide online presence.
Select case studies:
Lollypop Design provided a user-friendly platform for Villeos, a real-estate company in terms of a portfolio of works, as well as it cooperated with Mega We Care from Thailand, which asked for a website redesign.
Ailleron
Founded: 2013
Headquarters: Kraków, Poland
According to the latest information, the company is a trusted tech partner for 3 out of 10 of the most technologically advanced banks worldwide, bringing to the table over 1,500 software alchemists with an experienced CEO, Rafał Styczeń.
Key services: UX/UI design, mobile app development, AI development, custom software development, low/no code development.
Industries: Financial, business services, IT, education, hospitality & leisure.
Why choose them:
From customer data platforms to virtual branch, leasing software solutions and UX services, Ailleron takes on every challenging project, empowering them with 20+ years of experience and proven expertise, recognized by awards like Silver Emblem of QI.
Select case studies:
Across success stories, the firm has represented projects that are detailed and described like a corporate digital platform for stress-free financial situation management, upgrade of legacy mobile banking app and more.
JLOOP
Founded: 2001
Headquarters: Long Beach, CA, USA
Being storytellers, the team behind JLOOP creates more than software, apps and websites but helps customers turn their unique stories into real-world products that users will find attractive and worth buying. With awards from IMA, Davey and other organizations from the digital community, this firm offers premier design solutions.
Key services: UX/UI design, custom software development, mobile app development, web development.
Industries: Education, consumer products & services, hospitality & leisure, IT, medical, eCommerce.
Why choose them:
Blending innovations is a core priority for this company, it covers any needs from compelling messaging to storytelling, mobile app creation, website development, etc. Jay Dysart as a founder loves his job of bringing ideas into the digital world, and the team follows him.
Select case studies:
Assessing project highlights, the company has been working for over two decades now and has a wild portfolio, some examples are about Boosta which received great user experience for their app.
Efigence
Founded: 1995
Headquarters: Warszawa, Poland
With a team of 167 tech-savvy experts, Efigence has delivered over 350 projects offering sales-boosting services with digital channels, premium UX, digital transformation, tech excellence, and more. Since it began as a creative agency, for now this company is a fast-growing tech partner for numerous brands.
Key services: UX/UI design, digital advisory, custom software development, software maintenance.
Industries: Other industries, advertising & marketing, arts, entertainment & music, automotive, financial, business services, consumer products & services, government.
Why choose them:
The firm has great opportunities for every customer, covering not only the design but development side so that clients can sign a contract and work with one comprehensive team. Engaging and captivating products are its core priority, and we will consider them across use cases.
Select case studies:
After evaluating project showcases, let’s consider a wide range of deliverables like mobile app design for Credit Agricole Bank Polska, enterprise-grade cooperations with Alior Bank, Nationale-Nederlanden and more.
TeaCup Lab
Founded: 2016
Headquarters: Madrid, Spain
Coming up with cooperation that includes global companies, TeaCup Lab is a paramount provider for businesses seeking answers to the question “Why?” when it comes to their customers. Finding solutions to tailored issues and generating action is what this company conducts daily.
Key services: Research & discovery, testing & optimization, from insights to action.
Industries: Automotive, medical, other industries, financial, business services, hospitality & leisure, eCommerce, etc.
Why choose them:
The agency provides 100% of everything it does — a commitment to user research, personalized research, control over the project so that you can still be in the driver’s seat with minimum efforts and outstanding results. Stefano Serafinelli as a CEO has experience in working with worldwide brands and imparts knowledge to employees.
Select case studies:
Over 200 completed projects are represented on the corporate website like cooperation with Google and the British consultancy, usability improvement for iFeel, a platform for mental health, and more.
Hallwil
Founded: 2016
Headquarters: Berlin, Germany
This firm is drawn to nurture companies that are seeking subscription-based cooperation with robust services, unlimited tasks, flexible team composition, constant updates and enhanced communication, and more benefits. Customers are able to apply for 40/80/160 hours monthly according to their needs.
Key services: UX/UI design, web design, web development, eCommerce development, low/no code development.
Industries: eCommerce, advertising & marketing, other industries, education, financial services, real estate, automotive, IT.
Why choose them:
The team behind this firm brings into play 6 years of experience, 178 projects, and faster time-to-market for a site that takes from 1 to 8 days. Scaling up online businesses is a priority to this company, simultaneously providing ongoing support and maintenance.
Select case studies:
Mentioning a portfolio of works, the agency elevates innovations and creativity, considering every project as an opportunity for prominent experience and boosted metrics, therefore, it gained trust from Summers Engineering, Quadrillion Partners, Lunation, and other brands.
Bunnyfoot
Founded: 1999
Headquarters: London, England
Enriching customers that apply for its services, Bunnyfoot carries to the table 25 years of experience, being one of the most experienced vendors on this list, with not a big but robust team of 27 full-time consultants who are ready to take on a project.
Key services: UX/UI design, UX research consulting, web design, web development, eCommerce development, low/no code development.
Industries: Research and discovery, design, usability testing and evaluation, strategy, etc.
Why choose them:
Truly leaders, Bunnyfoot ensures to provide profitable practices for your user experience, being a part of the Sideshow group that allows it to deliver extensive services that cover data science, production and more.
Select case studies:
With a strong dedication to bringing ideas into reality with cutting-edge practices, the company represents a catalog of works filled with projects for Dementia UK, easyJet, Kew Gardens and others.
WarmDevs
Founded: 2019
Headquarters: Chernivtsi, Ukraine
If an action plan terrifies you as well as UX audit, WarmDevs can take the weight off your shoulders with a team of 35+ tech visionaries who have crafted over 400 projects so far. Taras Kornichuk as a founder says, “We’ve attracted employees and customers who share our values and views on life,” and that’s how it works.
Key services: Web design services, web app development, SaaS website development, MVP development, etc.
Industries: Education, retail, software development, finance, real estate, artificial intelligence, healthcare.
Why choose them:
The company is officially recognized by Webflow, proving its experience and expertise in website creation. Moreover, it has a wide experience with a plethora of niches to cover more customers’ requirements.
Select case studies:
Diverse project spotlights are represented by cooperations with brands like VIRIDAD, Altan Insights, ClickCease, and many others.
Which agency is the best for user experience research?
There are certain qualities that distinguish a top provider for UX research process from run-of-the-mill vendors which may not be as unnoticeable to businesses who lack experience in searching for a user experience research agency. Here is what you should generally look out for from our experience as a reviewer:
A top UX research team has a professional approach to the UX process, from usability testing to evaluation. The qualifications of their staff allow them to gather the right data, analyze it effectively, and communicate the findings in a clear and actionable way.
A UX researcher needs to be proficient in both basic techniques, including user testing, usability evaluation, user interviews, data mining, and keeping up with technology, expanding their capabilities. By reviewing the projects they have participated in, you will understand the skill set they have.
Years of proven experience means UX research companies have an established and efficient methodology and a deep understanding of how to deal with arising challenges. It allows them to tailor their research methods to the needs of their clients.
A good agency is, first and foremost, a partner for its clients, not just a service provider. They try to understand their client’s needs and commit to doing their best to make their work worthwhile.
Successful vendors foster a culture of innovation and growth. They follow the trends and are committed to continuous learning, regularly attend conferences, and conduct internal knowledge-sharing sessions.
How to choose a UX research agency?
Once you settle for a list of candidates, you need to keep in mind a few things to properly evaluate them. We’ll examine the most significant points to consider when selecting a vendor.
- Testimonials and reviews. It’s preferable to use independent assessments from independent sources. Pay attention to the rate and the challenges faced when conducting services like A/B Testing and others.
- Scope of services. Ensure the agency offers various options according to your requirements, like marketing research or UI design.
- Communication. Check the response time and team’s proactivity in resolving issues before you sign a contract.
- Pricing. Ensure the provided services are aligned with the stated budget without hidden fees.
- Experience. In defining user needs, it’s vital for an agency to be aware of the peculiarities of your industry and have relevant case studies and expertise. We have considered the top 5 questions in our article dedicated to UX design agencies in London.
We have considered core points that are worth your attention, especially if you are a new kid on the block when it comes to searching for a UX research consultant. Here are some more pieces of advice based on our decade years of experience, first of all, it’s better to do your homework and represent a clear vision of your product, goals, validation of the concept of an app or a website to be improved.
The second not that obvious but essential point is dedicated to budget since you have to realize what you can invest in such a vivid thing as UX since it defines how many people will interact with your product or service, who will buy it and recommend in the market.
Thirdly, you can always ask vendors for a test task related to your issues and business objectives, moreover, talking about communication, it’s your bet to check of the company can provide constant updates, how they solve tech challenges and more.
We also recommend checking if the firm can provide you with comprehensive services so that you don’t have to hire another team in order to receive development, like our experts say, an all-in-one agency is the best fit for your custom needs.
The cost of hiring UX research companies
According to our research, the price for the UX research service varies from $25 to $300 on an hourly basis, depending on the agency’s offers, experience, timing, budget, etc.
To get more profound in this question, we outlined the primary points to consider when planning to outsource services from an agency.
— Range of services
Companies that deliver user research and related services may set the price depending on the set of offers. Typically, clients can apply for:
- User testing
- User-centric strategy
- Product validation
- Prototyping
- Market and competitor research
- A/B testing
- User journey maps, etc
Notably, some of the user research firms offer monthly subscriptions as a scope of services, and the client can decide which level of support they need. For instance, paying for the digital strategy is unnecessary if you require the target audience’s analysis.
— Project’s complexity
Across related services, this point covers several aspects simultaneously:
- UX research methodologies
- Scope of work
- Business’s unique requirements
- Industry specifics
There are multiple methods of analysis depending on the qualitative or quantitative research. It determines the amount of work the team will do, such as user interviews, card sorting, first-click testing, etc.
When discussing complexity, we also mean the team’s work within user research companies, product managers, and customers’ timelines.
— Location
The pricing depends on the agency’s site; similar services vary due to the headquarters. Such a correlation is based on the standard of living, average salaries, and other countries’ specifics.
How can a UX research company benefit my business?
As the Amazon report says, developers spend 50% of their time reworking pre-existing errors. Moreover, its cost is 100x more than if you had conducted deep research to prevent the product from not meeting the end users’ needs. Also, according to the latest research, every 1$ invested in UX turns into $100, that’s the point.
Here we will cover more advantages your business can receive when partnering with UX research firms:
— Grow in revenue
The primary purpose of such research is to receive insights about your clients to provide them with a desirable user flow so that you can drive more income since customers come naturally, engaged not with marketing but with user-friendliness and intuitive interface, robust functionality and other points.
A UX research agency will dive deeper into inconspicuous pain points that can be covered with your product or service, for example, based on psychology, they can define hidden mottos of why users behave the way they do, and how you can benefit from this behavior.
To keep it simple, the more your product meets end users’ requirements and covers pain points, the higher the revenue and customer loyalty will be.
— Save time and resources
Crafting a product with the best UX research companies based on a general understanding of what value it drives for your clients may become a total failure. Imagine spending thousands of dollars to deliver development with no target audience. Sounds stressful, isn’t it?
Cooperation with a UX consultant lets you clearly define what your users expect from products or services and deliver them pleasant-to-use solutions at a minimal cost.
— Remain competitive
Your place in the market depends on how relevant the user journey you provide for your clients. Therefore, you will constantly deliver up-to-date products and services, increasing user satisfaction.
A competitive analysis provided by a firm lets you get insights about improving current products and services due to the market and users’ demands.
— Make informed decisions
When you craft or redesign a product and make changes with the help of UX audits and other services, it becomes a piece of cake. With methods like contextual inquiry, you will receive a clear view of how users see the product, what they expect and want to avoid, and how they interact with the solution.
Looking for UX research services?
In our guide, we have covered everything you might need to know to collaborate with a reliable partner. You can choose from the provider on our list of 13 best candidates or continue your search independently. With the valuable tips you have learned so far, it won’t be much of a hassle anymore.
If you want to get started on your project, consider reaching out to Limeup as one of the premier user research agencies. Our motivated team has 10+ years of experience in crafting valuable designs that drive revenue and engagement.
Contact us and we will define how user experience research can accelerate your business. Our team of senior and middle experts is ready to help you win new customers and increase your brand awareness.
